Back-office Excellence — Accelerating Transformation and New System Implementation
Why This Matters
Agencies face growing pressure to deliver better outcomes with fewer resources. Back-office excellence is no longer limited to large-scale transformation programmes. It’s just as powerful when deploying a new system.
- Lower total cost of ownership
- Improved reliability and ROI
- Simplified integration and faster upgrades
- Enhanced compliance and interoperability
The All-of-Government Common Process Model (CPM)
The Common Process Model (CPM) is the benchmark for NZ Government back-office process and system design. Originally developed by the NSW Government and refined over eight years by Department of Internal Affairs (DIA) with assistance from Azimuth Consulting, the CPM provides a ready-made foundation for both transformation and new-system implementation.
The CPM will also underpin Marketplace-ready ERP solutions (FMIS, HRIS, Payroll, EAM, WH&S, ITSM) and be offered through DIA’s Back-Office Digital Transformation Service (enterprisesupport@dia.govt.nz) enabling agencies to deploy faster and with greater confidence.
What CPM Delivers
CPM allows agencies to start projects with a best-practice baseline, reducing uncertainty and accelerating delivery.
For Agencies
- Pre-defined business requirements across Finance, Procurement, HR, and Payroll
- Process maps, role definitions, and compliance controls aligned to NZ standards
- Faster procurement and implementation through reduced design effort
- Consistent foundation for training, testing, and continuous improvement
For Government as a System
- Greater cross-agency consistency and interoperability
- Shared capability and performance benchmarks
- Transparent efficiency and measurable outcomes
From Common Process to Real Savings
With over 40 years supporting New Zealand Government reform, Azimuth delivers end-to-end guidance for ERP or system selection and deployment.
Our Accelerator Methodology integrates the CPM benefits into every stage, ensuring governance, alignment, and measurable benefit.
- CPM used as the baseline for requirements and design
- Structured validation workshops and change alignment
- Proven templates, tools, and training for rapid deployment
- Capability transfer for long-term agency ownership
Azimuth’s Accelerator Methodology
Azimuth designed and managed the All-of-Government Working Groups that shaped the CPM. We help agencies apply it where it creates the most value, during pre-procurement, requirements definition, and system implementation.
- Reduce RFP and design time by up to 40%
- Accelerate blueprinting and validation
- Lower implementation risk through proven artefacts
- Deliver measurable value faster
Partner with Azimuth Consulting
Whether transforming existing operations or implementing a new system, the Common Process Model ensures you start with a trusted, best-practice foundation that saves time, reduces cost, and improves outcomes.
Saving up to 40% of time and cost for ERP and Back Office Projects
Azimuth Consulting helps Central and Local Government agencies to deliver ERP and Back-Office modernisation projects on time, within budget, and with measurable results. Through the Azimuth Modernisation Method, our proven delivery framework, agencies typically achieve up to 40% savings in overall project time and cost; while ensuring compliance, standardisation, and sustainable digital transformation.
At the heart of this capability lies the All-of-Government Common Process Model (CPM), a proven foundation for Finance, Procurement, HR, Payroll, Workplace Health & Safety, Enterprise Asset Management and ICT operations (ITSM). We hve been working on, and with, the CPM since 2019.
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Contact: info@azimuth.co.nz ☎ 04-499-1040